Frequently asked questions

What are your mittens made of:

Our mittens are made of recycled wool and acrylic blend sweaters. They are lined with soft polar fleece for extra warmth.

How do I wash my Mittens

Hand wash or gentle cycle in cold water and hung to air dry.

What is your Return Policy? 

We want you to be a 100% satisfied with your purchase.   We offer a 30 day refund or exchange. The product must be unused and in the same condition that you received them.   Customers are responsible for all return costs. 

How long will it take for my products to arrive?

Please give 7-14 days for domestic shipping. The arrival date for your item may be longer depending upon the season and the amount of orders we currently have. 

How is shipping calculated?

Shipping is calculated automatically through the USPS website. 

If I ship you a sweater will you be able to create a pair of mittens?

Yes! We call those our memory mittens. We would be happy to work with you to create a unique pair of mittens. As these orders are unique and individual , please use our contact page and we can arrange how this will be completed.